INTRODUCTION

This Privacy Policy explains how Barbara Brennan, Mental Health Matters Ltd ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, www.mentalhealthmatters.ie or use our services. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

 

INFORMATION WE COLLECT

We collect and process the following types of personal information:

Information you provide directly:

• Contact details (name, email address, phone number, postal address)

• Account credentials (username, password)

• Payment information (processed securely through third-party payment processors)

• Communications with us (emails, messages, feedback, reviews)

• Survey responses and preferences

 

Information collected automatically:

• Technical data (IP address, browser type, device information)

• Usage data (pages visited, time spent, click patterns, referral sources)

• Cookies and similar tracking technologies (see our Cookie Policy)

• Session information and website interaction data

 

LEGAL BASIS FOR PROCESSING

We process your personal data based on:

• Consent: When you provide explicit consent for specific purposes

• Contract: To fulfil our contractual obligations to you

• Legitimate interests: For business operations, security, and service improvement

• Legal obligation: To comply with applicable laws and regulations

 

HOW WE USE YOUR INFORMATION

We use your personal information to:

• Provide and deliver our products/services

• Process transactions and manage your account

• Communicate with you about your orders, account, or inquiries

• Improve our website and services through analytics

• Send marketing communications (with your consent)

• Comply with legal obligations and resolve disputes

• Prevent fraud and ensure website security

 

THIRD-PARTY SERVICES

Wix Platform: Our website is hosted on Wix.com. Wix may collect, use, and process your information as described in their Privacy Policy. Your data is stored on Wix's secure servers with appropriate technical and organisational measures.

Payment Processing: All payment transactions are processed through secure, PCI-DSS compliant payment gateways provided by Wix and third-party processors. We do not store complete credit card information on our servers.

 

DATA SHARING AND DISCLOSURE

We may share your information with:

• Service providers and business partners who assist our operations

• Legal authorities when required by law or to protect our rights

• Third parties with your explicit consent

• In connection with business transfers or mergers

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

 

DATA RETENTION

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Specific retention periods vary based on the type of data and legal requirements.

 

YOUR RIGHTS

Under GDPR and applicable data protection laws, you have the right to:

• Access: Request copies of your personal data

• Rectification: Correct inaccurate or incomplete information

• Erasure: Request deletion of your personal data

• Portability: Receive your data in a structured, machine-readable format

• Restriction: Limit how we process your data

• Objection: Object to processing based on legitimate interests

• Withdraw consent: For consent-based processing

To exercise these rights, contact us at info@mentalhealthmatters.ie.

 

INTERNATIONAL TRANSFERS

Your data may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

 

SECURITY MEASURES

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

 

COOKIES AND TRACKING

We use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For detailed information, please see our Cookie Policy.

 

CHILDREN'S PRIVACY

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

 

MARKETING COMMUNICATIONS

With your consent, we may send you marketing emails about our products and services. You can unsubscribe at any time using the link in our emails or by contacting us directly.

 

UPDATES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

 

CONTACT INFORMATION

For questions about this Privacy Policy or to exercise your rights, please contact us:

Email: info@mentalhealthmatters.ie